NOR WILL IBKR ACCEPT ANY LIABILITY FOR ANY TRADE CANCELLATION REQUEST THAT IS SUBMITTED TO AND SUBSEQUENTLY DENIED BY THE RELEVANT MARKET CENTER. IBKR WILL NOT ACCEPT ANY LIABILITY FOR RECEIPT OR PROCESSING OF ANY REQUESTS FOR A TRADE CANCELLATION ("BUST") SUBMITTED BY CUSTOMER. Urgent or time sensitive questions should never be submitted via this form. Existing customers may also submit inquiries using the form above, with the response being routed to their Message Center. We particularly recommend IB-Chat for Funding/Banking and Account Application inquiries.Įxisting customers should take advantage of the secure inquiry/trouble ticket system accessible through the Message Center within Account Management. Web page content, conferencing, and feedback are all features of this new system transcripts are available on demand. Because it is authenticated and uses secure communications, IBKR staff are able to provide account specific information in a secure manner. It is designed to connect you to the service specialist best qualified to answer your question. Our new chat service is accessible via Account Management. If you do not already have an IBKR account, we kindly ask you submit your inquiry using the form available on our website: Click Here to Access the Form. Where possible, we will also provide an answer within this timeframe, but even if additional research is needed, you will know who is handling your case, and be able to track its progress.įree format email communications are no longer supported due to the proliferation of spam, phishing, and other forms of fraudulent communications. You will get an immediate reference number for the ticket, and your question will be allocated to a service agent usually within 2 hours. From here, the question is routed to the specialist or team within IBKR's Client Services that is certified in the particular area of inquiry. We suggest Ticket or Chat instead of phone for the following areas: funding, tax, statements, dividend & corporate actions.Ī new secure form system, enables a question to be sent from Account Management that is delivered directly to our main Customer Service database system. Funding/Banking inquiries usually take longer. In general, IBKR will answer our phone lines within a minute. Recommended where there is time sensitivity, for example, a problem with an order or trade.
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